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“Account does not exist or the password is incorrect”.",{"rendered":508,"protected":509},"\u003Cp>\u003Cspan style=\"font-weight: 400;\">The notification signifies that the employee had entered wrong login credentials. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">In order to eliminate this, please make sure that these are fulfilled.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">First step – check if the phone number is entered correctly. The number format insertion should be preceded by a “+” and country code (+7 for Kazakhstan or +62 for Indonesia).\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">If after the first step the problem persists and an employee still can’t get inside the app, recover password (Forget password). If through email, then a letter with the link to recover a password will be received at the employee’s personal email. If through mobile phone, an SMS will be received or a call. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Even if now the problem persists (after password recovery) and the notification “Account doesn’t exist” keeps popping up, the employee will need to roll back and “Create account” using the same credentials he/she used while registration. After successful registration completion, the employee needs to receive an invitation code shared by the admin. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Due to the latest system updates, accounts and employees had become different positions. Not all employees automatically have an account. Thus, it needs to be created. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">If an employee enters the same credentials in the registration as his/her credentials in the employee profile, then “account” and “employee” will merge. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">It is also worth mentioning that an account can be linked to multiple companies (with different employee profiles). In reality this means that an employee can clock in and out on multiple locations. \u003C/span>\u003C/p>\n",false,"open","closed",{"_acf_changed":509,"_cloudinary_featured_overwrite":509},[12,514,274,515],1176,1240,[517,503,518,519,520,521,522,523,524],"post-2623","type-faqs","status-publish","hentry","faq_categories-for-administrators","faq_categories-for-employees","faq_categories-home","faq_categories-home-for-employees",[],{"en":494,"ru":527,"id":528,"kk":529},2374,2625,4870,[],{"self":532,"collection":537,"about":540,"replies":543,"wp:attachment":546,"wp:term":549,"curies":552},[533],{"href":534,"targetHints":535},"https://blog.clockster.com/index.php/wp-json/wp/v2/faqs/2623",{"allow":536},[26],[538],{"href":539},"https://blog.clockster.com/index.php/wp-json/wp/v2/faqs",[541],{"href":542},"https://blog.clockster.com/index.php/wp-json/wp/v2/types/faqs",[544],{"embeddable":35,"href":545},"https://blog.clockster.com/index.php/wp-json/wp/v2/comments?post=2623",[547],{"href":548},"https://blog.clockster.com/index.php/wp-json/wp/v2/media?parent=2623",[550],{"taxonomy":11,"embeddable":35,"href":551},"https://blog.clockster.com/index.php/wp-json/wp/v2/faq_categories?post=2623",[553],{"name":42,"href":43,"templated":35},{"id":555,"date":556,"date_gmt":557,"guid":558,"modified":560,"modified_gmt":561,"slug":562,"status":502,"type":503,"link":563,"title":564,"content":566,"comment_status":510,"ping_status":511,"template":7,"meta":568,"faq_categories":569,"class_list":570,"acf":572,"lang":15,"translations":573,"pll_sync_post":577,"_links":578},2628,"2023-05-25T14:35:10","2023-05-25T08:35:10",{"rendered":559},"http://108.137.157.234/?post_type=faqs&p=2628","2023-10-20T02:56:55","2023-10-19T20:56:55","notification-sorry-cannot-switch-to-as-profile-because-it-is-linked-with-a-different-mobile-device-please-contact-the-administrator-for-more-information","https://clockster.com/faqs/notification-sorry-cannot-switch-to-as-profile-because-it-is-linked-with-a-different-mobile-device-please-contact-the-administrator-for-more-information/",{"rendered":565},"Notification: “This device is already assigned to (user). Please contact your administrator.”",{"rendered":567,"protected":509},"\u003Cp>\u003Cspan style=\"font-weight: 400;\">As a rule of thumb, only one device is linked to an employee. This also means that the employee can only enter Clockster on the same mobile device. This is designed in the way that employees do not clock in or out by asking their peer colleagues to do the record FOR them (transparency purpose). \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">The notification could pop up because of the following:\u003C/span>\u003C/p>\n\u003Col>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Employee had changed / bought a new phone, however, his phone is still connected to his/her old phone. An admin needs to unlink the employee’s old phone.\u003C/span>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">How can you do that?\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">In the web version an admin needs to go to the “Employee” section, find the right employee, click on his/her name. Scroll down: in the bottom space “Mobile phone” field there will be a phone model visible. Click on the red trash bin. After successfully unlinking the old employee’s phone, he/she can then proceed to linking his/her new device to the existing account on the new phone. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">In Clockster mobile app an admin needs to follow the same steps in order to unlink an employee’s old phone. \u003C/span>\u003C/p>\n\u003Col>\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">In case another employee used his/her own credentials on other employee’s phone – two employees used the same device to log in (a notification will pop up with the name of the employee who’s currently logged in) – follow the same procedure as described above. 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How do I make clock-ins/outs?",{"rendered":612,"protected":509},"\u003Cp>\u003Cspan style=\"font-weight: 400;\">On the main page click on the “+” icon down on the navigation bar, then click “Clock-in/out” => Choose between “in” or “out”.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Important!\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">If there was an absence of one of the records (“in” or “out”), hours worked during the day do not count! The report will show incomplete hours. For reliable data on hours worked, there should be two records. At each record, the mobile app will automatically remind or prompt to send a request for all forgotten clock-in/outs; we do recommend doing so.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">By default, the reminder is enabled: 5 minutes before the start of the schedule, right on time, and 5 minutes after the shift start time. Notifications are sent so that the employee does not forget to clock in. Same notifications come in at the end of the working day.\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Important! \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Notifications only work when a work schedule is created!\u003C/span>\u003C/p>\n",{"_acf_changed":509,"_cloudinary_featured_overwrite":509},[12,515,274],[616,503,518,519,520,521,524,523],"post-2601",[],{"en":600,"id":619,"ru":620,"kk":621},2599,2364,4868,[],{"self":624,"collection":629,"about":631,"replies":633,"wp:attachment":636,"wp:term":639,"curies":642},[625],{"href":626,"targetHints":627},"https://blog.clockster.com/index.php/wp-json/wp/v2/faqs/2601",{"allow":628},[26],[630],{"href":539},[632],{"href":542},[634],{"embeddable":35,"href":635},"https://blog.clockster.com/index.php/wp-json/wp/v2/comments?post=2601",[637],{"href":638},"https://blog.clockster.com/index.php/wp-json/wp/v2/media?parent=2601",[640],{"taxonomy":11,"embeddable":35,"href":641},"https://blog.clockster.com/index.php/wp-json/wp/v2/faq_categories?post=2601",[643],{"name":42,"href":43,"templated":35},{"id":645,"date":646,"date_gmt":647,"guid":648,"modified":650,"modified_gmt":651,"slug":652,"status":502,"type":503,"link":653,"title":654,"content":656,"comment_status":510,"ping_status":511,"template":7,"meta":658,"faq_categories":659,"class_list":660,"acf":662,"lang":15,"translations":663,"pll_sync_post":667,"_links":668},2610,"2023-05-02T11:20:55","2023-05-02T05:20:55",{"rendered":649},"http://108.137.157.234/?post_type=faqs&p=2610","2023-10-20T02:57:24","2023-10-19T20:57:24","what-do-i-need-for-the-mobile-app-to-work-properly-geolocation-is-not-working-correctly","https://clockster.com/faqs/what-do-i-need-for-the-mobile-app-to-work-properly-geolocation-is-not-working-correctly/",{"rendered":655},"What do I need for the mobile app to work properly? / Geolocation is not working correctly.",{"rendered":657,"protected":509},"\u003Cp>\u003Cspan style=\"font-weight: 400;\">Clockster mobile app is supported on the following devices:\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">\u003Ca href=\"http://onelink.to/e9cugd\">Android/Huawei/Honor\u003C/a> version of no lower than 5 or \u003Ca href=\"http://onelink.to/e9cugd\">iOS\u003C/a> no lower than 11. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">For the correct functioning of geolocation for iOS, please follow the steps:\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Settings => Privacy => Location services => find “Clockster” => While Using the App => Precision Location (enabled).\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Android:\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Settings => Location (enabled)\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Find Clockster app => Use precise location.\u003C/span>\u003C/p>\n",{"_acf_changed":509,"_cloudinary_featured_overwrite":509},[12,274],[661,503,518,519,520,521,523],"post-2610",[],{"en":645,"id":664,"ru":665,"kk":666},2608,2368,4865,[],{"self":669,"collection":674,"about":676,"replies":678,"wp:attachment":681,"wp:term":684,"curies":687},[670],{"href":671,"targetHints":672},"https://blog.clockster.com/index.php/wp-json/wp/v2/faqs/2610",{"allow":673},[26],[675],{"href":539},[677],{"href":542},[679],{"embeddable":35,"href":680},"https://blog.clockster.com/index.php/wp-json/wp/v2/comments?post=2610",[682],{"href":683},"https://blog.clockster.com/index.php/wp-json/wp/v2/media?parent=2610",[685],{"taxonomy":11,"embeddable":35,"href":686},"https://blog.clockster.com/index.php/wp-json/wp/v2/faq_categories?post=2610",[688],{"name":42,"href":43,"templated":35},1734338576790]